The AED University Managers Conference at AED's Annual Meeting and CONDEX

• An all-new Human Resources Management track featuring the HR issues that matter most to your business
• Instructional clinics for Human Resources managers to put content into practice
• Expanded Parts, Service, Sales, and Rental Management curriculum with fresh topics from a mix of speakers new to AED as well as AED favorites
• An interactive coaching and leadership workshop for all managers
• Content that you can take back to the dealership – get practical advice, workable solutions, and information that you can implement immediately

Parts Managers: Jason Bader – The Distribution Team Session 1: Superior Customer Service through Inventory Management Inventory management is all about striking a balance between customer service and financial responsibility. We need to get the right parts, at the right time and at the right price. During this session, parts managers will learn how to maximize this balance to create a stronger sales direction for the dealership as a whole. Session 2: Guarding the Vault: Inventory is CASH If you really had a warehouse full of cash, would you manage it the same way you currently do? In this session, parts managers will learn how treat their warehouse as if it were a vault full of cash. Inventory is just cash –learn how to treat it that way.

Service Managers: Steve Uible and George Wacaser – Time Service Consulting Session 1: Productivity Makes Profit Service productivity is a vital factor in dealership profitability, but often productivity is not thoroughly measured, monitored, or rewarded. Productivity drives profits, technician loyalty and retention, customer recruitment, and your position in the marketplace. Service Managers will learn surprising new ways to improve the Service Department through promoting service productivity. Session 2: Technician Incentive Workshop: Building a Plan that Works Thinking of initiating a Technician Incentive Plan? This session will help you make it happen. Last year at the AED University Managers Conference in Chicago, George Wacaser and Steve Uible taught us why Technician Plans are a good deal to ownership, the customer and to the technician. This year, Uible and Wacaser return to show Service Managers how to formulate the right technician incentive plan for their dealerships. Service Managers will walk in with an idea and leave with a plan.

Sales Managers: Don Buttrey – Sales Professional Training Session 1: Purposeful and Productive Team Meetings: A Workshop for Sales Managers Effective sales management includes planning and holding sales team meetings that are motivational, timely, and productive. Don Buttrey's lively workshop will give sales leaders functional strategies for planning and conducting these critical meetings. Never underestimate the direction and inspiration that can be imparted during a purposeful and productive sales team meeting! Session 2: Run Your Territory Before It Runs You: Time Mastery for Sales Professionals Sales success begins with time mastery. The supply chain from manufacturers to distributors is becoming lean and so must you if you want to compete. Sales Managers will learn eliminate time-wasting activities and bring discipline to their team members' time-management efforts. This interactive workshop will give sales managers specific methods to master selling time for themselves and their sales teams.

Rental Managers: Dick Detmer – Detmer Consulting Group Session 1: Developing More Rental Business – and Optimizing Your Market Potential This workshop will explore current and practical strategies to advertise, promote, and develop more rental business. Rental Managers will learn how to select and gather meaningful rental data and how to use this data effectively. Dick Detmer will also help managers learn how to identify the right items to add to the rental fleet. Session 2: Maximizing Rental Income: Practical Strategies for Rental Managers Maximizing Rental Income is devoted to various ways to sell rental to new and existing customers. Rental Managers will learn specific techniques to increase rental income as well as innovative and affordable merchandising strategies. Additionally, managers will learn the best methods for training rental team members to achieve maximum profitability.

Human Resources Managers: Brian Zehr - Intentional Impact Session 1: Crucial Conversations: Communicating Under Pressure Crucial conversations are those that occur when tensions are high, emotions are strong, and results matter. Whether you are confronting and correcting an employee's negative behavior, communicating new policies, or mediating a dispute, you need to create a dialogue that invites understanding and progress. In this informative workshop, Human Resource Managers will learn techniques to plan, conduct, and follow-up on crucial conversations and will also learn how best to teach these techniques to others in their dealerships. As a supplement to this workshop, Brian Zehr will host a Crucial Conversations clinic to help Human Resources Manager's practice and improve their skills. John Boggs, Esq. – Fine, Boggs & Perkins LLP Mastering the Art of Performance Based Management Proper management means knowing how to manage the performance of employees. No one waives a magic wand over an employee's head when they become a manager giving the new manager special managerial powers—managers have to learn to manage effectively. Direct communication, both oral and written, is an essential element in proper performance management. Employees have to understand what is expected of them and understand when they are or are not meeting those expectations. When employees don't perform up to standards or don't follow the rules of the workplace, managers need to know what to say, how to say it and when to say. We'll teach you to be an expert in proper performance management techniques and how to communicate expectations and evaluations in a straight-forward, easy-to-understand workshop.

Friday, January 16

All Managers: Mitch Harper – Texas A&M University Session: Get Your Game On: A Coaching Workshop for Managers Don't overpower your employees, empower them! Mitch Harper's dynamic workshop will show you how to navigate, communicate, and motivate your team members by implementing proven coaching leadership techniques. All managers will benefit from this comprehensive examination of the coaching leadership model. Sponsored by: