MANAGEMENT BLUNDERS:
TEN COMMON MISTAKES ANY MANAGER CAN MAKE
Management has never been easy. But these days, managers face
potential pitfalls every single day. Even seemingly inconsequential
actions can end up breeding complaints, problems and conflict.
If you're trying to prevent management blunders, stay tuned. Here
are ten of the most common sources of management problems you'll
encounter -- and common-sense suggestions you can use to keep
those problems at bay:
- Failing to communicate. A well-informed group of employees
is one of the most important ingredients of a healthy, upbeat
workplace. But don't just communicate the big picture. The seemingly
little things -- the broken coffee pot, slight changes to the
work schedule, the new format of payroll checks -- are often just
as important to employees. By talking about the little things,
you'll prevent gossip and rumors, and foster a sense of ownership.
- Failing to delegate. This is a common problem among inexperienced
managers. By delegating liberally, you not only keep your own
desk clear, but you give employees the opportunity to solve problems
on their own, and grow toward their own potential.
- Taking things personally. Sure, you're angry when an employee
is late three days in a row. Or when an important task isn't completed
on time. But remember: when you turn a work-related issue into
a personal one, you can easily spark personal animosity on the
part of the people around you. Always maintain professional objectivity
and decorum, whatever the issue and however upset you might feel
inside.
- Failing to set parameters. Every management style implies
a certain set of employee expectations. So if you're the type
of manager who likes to be alerted the instant an inventory problem
occurs, for example, let that be known. On the other hand, if
you expect employees to suggest recommendations along with reports
of problems, communicate that expectation. Whatever your broad
expectations, be sure your employees understand them.
- Holding in the big stuff. Imagine a manager becoming increasingly
dissatisfied with an employee's performance, but saying little
or nothing about the problem until the employee's annual review
comes up. The employee ends up being shocked, and much of the
potential for improvement in the situation is poisoned. The moral:
When you notice problems, act. Don't wait. And when you must criticize,
use the occasion as an opportunity to develop positive objectives
with employees.
- Forgetting to say "thank you." True, a manager's
life is very busy. And it's unproductive -- and insincere -- for
a manager to offer constant thanks. But an occasional word of
praise for a job well done or even for commonplace dependability
affirms your employees' value. They appreciate your gratitude;
most employees need your gratitude to perform at their peak.
- Failure to motivate. It's easy to assume that the weekly paycheck
alone motivates employees. But experienced managers know this
isn't true. Other motivators -- benefits packages, opportunities
for personal and professional growth, friendships on the job,
the opportunity to learn -- can all be vital to employees. The
wise manager discovers what triggers the interest of each employee,
and responds accordingly.
- Treating everybody the same. At first blush, you'd think that
managers should treat every employee identically. That's only
fair, right? Wrong. No two employees possess the same skills,
temperaments or experiences, and no two employees need exactly
the same kind of supervision. Some employees need a fixed routine.
Others need the opportunity to demonstrate creativity. Some need
an opportunity for highly structured relationships with a supervisor.
Others need constant feedback. Figure out what each employee needs
to do the job effectively. And treat each employee accordingly.
- Failure to obtain information. Poor or missing information
leads to poor decisions. Information is the lifeblood of any manager.
Information comes from formal employee reports, but also from
casual conversation, conferences, informal networking, even by
walking around. Keep three or four information channels open to
you, and you'll minimize unpleasant surprises.
- Failure to demonstrate loyalty. Managers usually expect employees
to show loyalty to them, but often forget that loyalty is a two-way
street. You can demonstrate loyalty by making affirming comments
to employees, wishing them well on special occasions, paying attention
to their personal needs, and using their mistakes as mutual learning
opportunities.
- Failure to plan. Here's an extra eleventh management blunder:
lack of planning. This malady leads to mismatched priorities,
poorly-fitting schedules, and improper allocation of your and
your employees' time. Clear goals and objectives, coupled with
the right schedules and action plans, keep you and your employees
on track.
So what do you think? Are your management problems under control?
Or are you susceptible to any of these all-too-common blunders?
If the answer is the latter, promise yourself that you'll rectify
them. Your employees will notice -- quickly. And they'll demonstrate
their attention in the form of greater productivity and commitment.
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