Job Description: Service Manager
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In the pursuit of job efficiency and effectiveness it is important that each employee and employer have a common understanding of the job at hand and the performance standards against which the employee will be measured.
Human nature also leads both the employer and the employee to be hesitant to deal with problems. The job description allows a much more objective discussion to take place relative to job performance. The employee can also deal more openly with the need that exists for them to be trained. If no one shows the employee how to do the job, then it is not the employee who should be responsible for inadequate perfor-mance.
The job description also should be understood to be a motivational tool for the employee through:
- Assisting in the development of a career path.
- Understanding the objectives of the job function.
- Understanding the requirements for a job function which allows all employees to better comprehend the reasons for each individual holding their current positions.
- Allowing the development of a "team" approach.
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Refund Policy: Within 30 days of delivery, physically shipped products may be returned for refund of purchase price. Requests for substitution cannot be honored. General questions about returns and/or refunds may be directed to pstetter@aednet.org or call Patsy Stetter toll-free at 800-388-0650.
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