Presented by Ron Slee November 11-12, 2013 Chicago, IL
Join industry expert Ron Slee for an all-new workshops on the essential elements of establishing and growing a professional, productive, and profitable parts department. This workshop is completely redesigned to reflect the current marketplace and meet the new management challenges of the industry. Learn the new principles of successful management, get a thorough introduction to accounting and finance for parts personnel, study the operational and process foundation, and develop lasting customer relationships in this intensive two-day seminar specifically for parts personnel.
The Topics:
The Principles of Management
The Basic Principles of Management - what we call the Pursuit of Performance: Planning, Organizing and Control; Job Descriptions and Responsibilities, Performance Standards and Targets - what it looks like when it is right; Employee counseling with praise and constructive criticism in Personnel Management; Time Management to set yourself free; The Business of Change and how to overcome resistance to change; How to survive in spite of ourselves.
Introduction to Accounting & Finance for Parts Personnel
Understand Financial Statements from the Parts Department Perspective. Clear and understandable definitions of the main financial terminology a supervisor/manager must have. Learn the Dealership Financial Fitness Model; and Profitability Pyramid. Asset Management and the value of Return On Assets. Pricing and Return on Capital Employed (ROCE) Discover new truths about the famous "Discount" and the consequences of it on the customer and the business.
The Operational and Process Foundation
Balancing Inventory Requirements with Customer Service: The impossible made understandable. Order Points and Order Quantities; Lead Times and the EOQ; Order Cost and Carrying Cost. Unleash your true power of knowledge by learning the theory of Inventory Control in all its glory. In physical distribution - the job everyone thinks they can do is easy but no one wants to do: Storage systems, transportation logistics; Shipping & Receiving; Parts Office, Sales Counter and Instore Merchandising Design and Layout that makes sense.
It's All about Customers
Satisfying everyone's requirements and developing relationships: "Up Selling", Product knowledge, Features & Benefits selling, and effective telephone techniques. How you should use price as a marketing tool. Instore displays and merchandising; Value added selling; and the value of Customer Retention. Surveys to develop satisfied customers for life: Customer Profiles and all the background required to make customers your apostles.
Who Should Attend:
Parts Managers-in-training
Parts Personnel
Parts Managers
Executives and Branch Managers
Seminar Details
The seminar will be held 8 a.m. to 5 p.m. both days.
Registration fees: Due and payable within 10 business days of registering. Meeting confirmations will not be sent until payment is received.
About the Presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
Meeting Location and Accommodations
Accommodations and Seminar Location:
The Hilton Garden Inn - Chicago O'Hare Airport
2930 South River Road
Des Plaines, IL 60018
Tel: 847-296-8900
Fax: 847-296-8999
Refund Policy: For seminar cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation seminar event within the same calendar year. This credit can be applied only to specified seminar events as determined by The AED Foundation.
For Questions or feedback Contact Pat Novak at (800) 388-0650 ext 347.
