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Parts Management Unit III: Realizing Market Potential

Presented by Ron Slee
October 11 & 12, 2010
Chicago, IL

This is the final level in the development of a Professional Parts Manager. It is intended to deliver an individual who can lead the dealership to its rightful position in the marketplace and in the relationships with their customers. This individual will deliver the absorption levels necessary to provide for a secure and profitable parts business. In this course, industry expert Ron Slee will review best practices for overcoming the challenges of today's labor market, improving parts operations, activity-based costing and management, and how to work efficiently and productively with your service department.

The Topics:

The Challenges of the Labor Market – Recruiting and Retaining Talent
The new business realities of telecommuting, outsourcing and labor scarcity present management challenges not yet seen in capital goods distribution, are exposed and explained. How to take advantage of the population demographics and the "older" worker presenting both and opportunity and challenge needs to be understood. How can we attract part time workers in high school and trade schools? The partnership between the education community and our Industry needs to be fostered if we are to succeed, some tips are shared. It is not just about getting the right people on the bus anymore it is finding them to put on the bus first.

Operational Best Practices –Being all that you can be
A "How To" guide on what the high performers in our Industry do to stay ahead. From System Support to the Paperless Office and all points in between; IT and Manual system solutions and cutting edge technology are exposed. How the communications methods and styles used to report progress against goals and targets affect success; dashboards; bulletin boards; employee suggestion boxes and more.

Activity Based Costing and Management – Lean Management Explained
Value Added versus Non Value Added operations. The explanations of operational techniques to utilize to maximize effectiveness in operations; Systems applications; Tools and Technologies as well as understanding the uniqueness in the individuals who make a difference for our customers and suppliers. This is an extension of the operational excellence developed in the Balanced Scorecard.

The Needs, Wants and Frustrations of Service – Your CRITICAL Partner
Parts and Service working together – what a thought. Imagine the power of parts and service as a partnership rather than a competition. Developing the synergies available and understanding the paradigms in play unleash excellence to the next level. This produces a customer experience that is second to none. We finish with the models to use to determine market potential and how the combination of parts and service can finally achieve market penetration and market capture rates that are commensurate with the skills and talents in the dealership.

Who Should Attend:

Parts Managers-in-training who have attended Parts Management Unit I : When It's Right and Unit II: Performance Excellence
Parts Managers who have attended Parts Management Unit I: When It's Right and Unit II: Performance Excellence
Executives and Branch Managers who have attended Parts Management Unit I: When It's Right and Unit II: Performance Excellence

Continuing Education Units (CEUs)

The AED Foundation is proud to be an International Association of Continuing Education and Training (IACET) Authorized Provider. The AED Foundation awards CEUs to participants in Foundation professional education programs. Participants in this seminar will benefit from 33 hours of professional education in both live and self-study format and earn Certificates of Achievement worth 3.3 CEUs after completion of the pre- and post-seminar assessments. These assessments are available through AEDUniversity. View the complete course catalog at www.aedu.org.

Seminar Details
The seminar will be held 8 a.m. to 5 p.m. both days.

Registration fees: Due and payable within 10 business days of registering. Meeting confirmations will not be sent until payment is received.

Meeting Location and Accommodations

Accommodations and seminar location:
Radisson Hotel Chicago O'Hare
1450 E. Touhy Ave.
Des Plaines, IL 60018
Phone: 847-296-8866

Hotel shuttle information is available upon request
Mention Quest to get the special rate of $99 per night
Complimentary Internet
Reservations must be made at least three weeks prior to guarantee space at the hotel

Link for hotel:
http://www.radisson.com/desplainesil/

CEUs Awarded: 3.3

Refund Policy: For seminar cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation seminar event within the same calendar year. This credit can be applied only to specified seminar events as determined by The AED Foundation.

For Questions or feedback Contact Pat Novak at (800) 388-0650 ext.347.

Associated Equipment Distributors (AED) is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. AED member dealers are unique in that they are each authorized, via contract with an original equipment manufacturer, to inventory, sell and service new machinery in a given geography. More than 90% of AED's factory authorized dealers rent construction equipment as well. The Associated Equipment Distributors strongly adheres to and strongly advocates principles of integrity, ethics and fairness. The AED urges its members to conduct their businesses ethically and compatibly with the free enterprise system and the laws which govern it. Contractors can locate factory authorized construction equipment dealers at the MachineMart® web site.