Service Management Unit III: Realizing Market Potential (RMP)
Presented by Ron Slee November 20-21, 2013 Palm Springs, CA
The changes that have taken place over the past twenty-five years, and those ahead, demand a more professional, productive and profitable Service Operation. To support the development of this Service Management team we have designed a series of training courses aimed at those charged with the responsibility of managing this segment of the Dealership business. In this course, industry expert Ron Slee will review best practices for overcoming the challenges of today's labor market, improving service operations, activity-based costing and lean management, and how to work efficiently and productively with your parts department.
The Challenges of the Labor Market - Recruiting and Retaining Talent
The new business realities of telecommuting, outsourcing and labor scarcity present management challenges not yet seen in capital goods distribution, are exposed and explained. How to take advantage of the population demographics and the "older" worker presenting both and opportunity and challenge needs to be understood. How can we attract part time workers in high school and trade schools? The partnership between the education community and our Industry needs to be fostered if we are to succeed, some tips are shared. It is not just about getting the right people on the bus anymore it is finding them to put on the bus first.
Operational Best Practices - Being all that you can be
A "How To" guide on what the high performers in our Industry do to stay ahead. From System Support to the Paperless Office and all points in between; IT and Manual system solutions and cutting edge technology are exposed. How the communications methods and styles used to report progress against goals and targets affect success; dashboards; bulletin boards; employee suggestion boxes and more.
Activity Based Costing and Management - Lean Management Explained.
Value Added versus Non Value Added operations. The explanations of operational techniques to utilize to maximize effectiveness in operations; Systems applications; Tools and Technologies as well as understanding the uniqueness in the individuals who make a difference for our customers and suppliers. This is an extension of the operational excellence developed in the Balanced Scorecard.
The Needs, Wants and Frustrations of Parts - Your CRITICAL Partner
Service and Parts working together - what a thought. Imagine the power of service and parts as a partnership rather than a competition. Developing the synergies available and understanding the paradigms in play unleash excellence to the next level. This produces a customer experience that is second to none. We finish with the models to use to determine market potential and how the combination of Service and Parts can finally achieve market penetration and market capture rates that are commensurate with the skills and talents in the dealership.
Who Should Attend:
Service Managers-in-training who have attended Service Management Unit I : When It's Right and Unit II: Performance Excellence
Service Managers who have attended Service Management Unit I: When It's Right and Unit II: Performance Excellence
Executives and Branch Managers who have attended Service Management Unit I: When It's Right and Unit II: Performance Excellence
The seminar will be held 8 a.m. to 5 p.m. both days.
Registration fees: Due and payable within 10 business days of registering. Meeting confirmations will not be sent until payment is received.
About the Presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
Meeting Location and Accommodations
Accommodations and Seminar Location:
The Hilton Garden Inn
Palm Springs/Rancho Mirage
71-700 Highway 111
Rancho Mirage, CA 92270
Refund Policy: For seminar cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation seminar event within the same calendar year. This credit can be applied only to specified seminar events as determined by The AED Foundation.
For Questions or feedback Contact Pat Novak at (800) 388-0650 ext 347.
Associated Equipment Distributors (AED) is an international trade association representing companies involved in the distribution, rental and support of equipment used in construction, mining, forestry, power generation, agriculture and industrial applications. AED member dealers are unique in that they are each authorized, via contract with an original equipment manufacturer, to inventory, sell and service new machinery in a given geography. More than 90% of AED's factory authorized dealers rent construction equipment as well. The Associated Equipment Distributors strongly adheres to and strongly advocates principles of integrity, ethics and fairness. The AED urges its members to conduct their businesses ethically and compatibly with the free enterprise system and the laws which govern it. Contractors can locate factory authorized construction equipment dealers at the MachineMart® web site.
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