Excellence In Branch Operations Management
Presented by Al Morgan
September 22-23, 2010
Residence Inn Marriott
Oak Brook, IL
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NOTE: The EARLY BIRD Rate is applied to registrations received at least 30 days prior to the seminar date.
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 Al Morgan, a leading equipment industry consultant, combines presentations with hands-on activities and Q&A interaction with participants. He developed the content for this powerful, two-day training event by working with top distributor executives, The AED Foundation and other industry sources. The result is a high-quality training experience tailored specifically for construction equipment industry managers.
Participants will receive a workbook to keep containing a dealer case study, financial/cash flow best practices, service department strategy, plus essentials for managing conflict, coaching, mentoring and trust-building, and more.
Learning Outcomes
Upon completion of this seminar, participants will know how to:
- Define and discuss diverse leadership skills and employ these skills to keep their branches performing at the highest level through coaching, mentoring, praising, and empowering employees.
- Identify methods and practices through analysis of specific key ratio measurements to improve efficiency and profitability in the sales, service, parts, and rental departments and implement these practices in their dealerships.
- Identify and discuss effective marketing practices and sales planning techniques for all departments and implement these practices in each department.
- The final outcome is for participants to develop a specific and tailored action plan to implement at their dealership. This would include items such as sales, market share, customer satisfaction/retention, employee morale, motivation, efficiency, productivity, and profitability.
The Topics:
- Managing Assets and Planning
- Breakeven Analysis
- Financial Benchmarks and Ratio Assignment
- Team Playing
- Leadership Skills
- Leadership Analysis
- Coaching, Mentoring and Trust Building
- Encouraging Objections and Complaints
- Coaching and Counseling Employees
- Plan Implementation
- Managing the Managers
Who Should Attend:
- Managers who have just been hired or promoted into their management positions
- Managers who are being groomed for promotion
- Managers who have never had formal industry-specific equipment training
- Managers who could benefit from a better understanding of branch operations
- Managers who need more effective leadership and/or management skills
- Managers who are assuming greater authority
- Veteran managers who could be more effective with new skills
Also: Manufacturer personnel who want to learn more about distribution management will gain valuable insight from this training.
Continuing Education Units (CEUs)
 The AED Foundation is proud to be an International Association of Continuing Education and Training (IACET) Authorized Provider. The AED Foundation awards CEUs to participants in Foundation professional education programs. Participants in this seminar will benefit from 16 hours of professional education and earn Certificates of Achievement worth 1.6 CEUs after completion of the pre- and post-seminar assessments. These assessments are available through AEDUniversity. View the complete course catalog at www.aedu.org.
Seminar Details:
The seminar will be held 8 a.m. to 5 p.m. both days.
Registration fees: Due and payable within 10 business days of registering. Meeting confirmations will not be sent until payment is received.
For questions or feedback, please contact Pat Novak at (800) 388-0650 ext.347.
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Meeting Location and Accommodations
Accommodations and Seminar Location:
Residence Inn Marriott
790 Jorie Boulevard
Oak Brook, IL 60523
Phone: 630-571-1200
- Mention AED to receive the special rate of $99 per night.
- Suites are available to accommodate two people for $189 per night.
- Complimentary Internet
- Complimentary Breakfast Buffet
- Reservations must be made at least three weeks prior to guarantee space at the hotel.
Residence Inn Chicago Oak Brook:
http://www.marriott.com/hotels/travel/CHIBK?groupCode=AEDAEDA&app=resvlink&fromDate=9/21/10&toDate=9/24/10
Airport and Transportation Information
O'Hare International Airport offers more connections to more cities, more often than any other airport in the world. The airport is located approximately 10 miles north of Oak Brook.
Midway Airport is located approximately 12 miles from The Oak Brook. Since the Midway Airport Terminal Development Program began in 1997, Midway Airport has experienced record-breaking growth, making it one of the fastest growing airports in the nation.
Taxi Service: Our recommended taxi service provider is American Taxi. American Taxi provides transportation to the hotel from both major airports. Current average rates are as follows: O'Hare $25.00 Midway $30.00
Classy Limo Service: The cost per private car is $35.00 each way to/from O'Hare Airport and $45.00 to/from Midway Airport. The cost per ride can be individually paid for by the travelers and paid directly to the driver. Call Eli at 630-991-1111.
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CEUs Awarded:
1.6
Refund Policy: For seminar cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation seminar event within the same calendar year. This credit can be applied only to specified seminar events as determined by The AED Foundation.
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