Service Managers: Diagnostic Inspections - The Key to Proper Repair

Choose Applicable Price: AED Members - September 20, 11:00AM-12:00PM EST: $95.00 Non-Members - September 20, 11:00AM-12:00PM EST: $125.00 AED Members - September 22, 11:00AM-12:00PM EST: $95.00 Non-Members - September 22, 11:00AM-12:00PM EST: $125.00 AED Members - September 24, 11:00AM-12:00PM EST: $95.00 Non-Members - September 24, 11:00AM-12:00PM EST: $125.00

An AED Exclusive.... You have to agree that the service department in an equipment dealership makes or breaks a customer's loyalty. The relationship begins when the customer walks through the door and describes the problem they are having. It's critical to the relationship how the inspection process plays out; who performs it and the quality control that is implemented is critical. There are five different kids of inspections: Diagnostic inspection Maintenance inspection Quality control inspection Appraisal inspection Check in/check out inspection for rental Each inspection has a list of items to be covered and performed by a trained technician with a predefined process and price structure for the technician to follow. Having this well implemented process in place is critical for a service department to follow to keep the customer coming back. There is no one in the industry better than Ron Slee to present what it takes to implement a successful inspection process. This event is repeated over three consecutive days to give managers the opportunity to fit it into their busy schedules. Ron Slee Says: "Customers, for the dealership service department, have grown used to performing service maintenance and minor repairs either themselves or with the help of independent mechanics. This has led them to the conclusion that repairs are easily done and that they can diagnose problems with their equipment without much help from anybody. While it is true that some of the customers employees and independent mechanics can perform very technical work, the dealership is truly the source for all the technical expertise that is provided by the manufacturers of the equipment. The parallel that will be presented in this program is that of the doctor. The technician performing the inspection is a qualified analyst, trained to know what to look for and what the symptoms mean. The inspections that we are talking about here are diagnostic inspections to be performed prior to conducting any repairs, quality control inspections to be done after work has been completed, and machine appraisals which would be required of machines being traded in or been purchased used. This program, on inspections, will provide you with an outline, a process, to follow in developing the inspection programs, listed above, for your dealership that will allow you to improve all repair processes as well as have a more consistent condition report on used equipment." Who Should Attend: Service Managers Service Personnel Product Support Managers Technical Details and Disclaimer: *Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day *The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below. IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only. The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company''''s webinar site link. "AEDNet.org" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event). If questions, please contact Ms. Pat Novak at 630-468-5135. System Requirements: PC-based attendees Required: Windows 2000 or Windows XP or Windows Vista Macintosh-based attendees Required: Mac OS@X10.4 (Tiger) or newer For Questions or feedback Contact Pat Novak at (800) 388-0650 ext.347.

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