Excelling In Customer Service
October 26, Repeated October 28
An All New Webinar for Product Support Professionals
Presented by Christine Corelli
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An AED Exclusive...
In today's highly competitive marketplace, delivering the highest quality customer service in product support functions is not optional, it is critical to your success. Customers need to be confident that their uptime will not be compromised and that your in-house product support as well as field service people will provide appropriate and rapid response to help handle parts or service issues as they arise. In addition, they need to feel every individual involved in product support at your dealer organization is dedicated to serve their every need exceptionally well.
To assist product support professionals in this area, AED Premier Education Service Provider Christine Corelli presents this all-new webinar to provide critical skills and techniques that will dramatically improve the level of customer service your parts and service departments provide.
Christine Says:
"Between the challenges of escalating competition and a challenging marketplace, if you don't excel in every aspect of product support customer service, your customers will take their business elsewhere. It's that simple. Establishing a reputation for "World-Class" customer service in product support should be a major strategic initiative in your dealer organization. To achieve this, you must first master the skills and apply the techniques I will provide in this webinar."
What we will cover:
- The role of the product support professional in a customer-driven organization
- What customers want, need, and expect from your product support professionals
- Where product support customer service expectations come from
- Major causes of customer dissatisfaction and complaints
- Basic, yet critical customer service skills every product support professional should know:
- How to communicate with class and professionalism in typical product support scenarios
- Active listening
- How to respond to complaints and calm upset customers
- How to say "no" gracefully
- Words and phrases that leave a lasting impression
- Behaviors and additional factors that impress customers and turn them into loyal advocates
- Best product support practices of top performing dealerships
Real world examples will be provided that relate directly to product support functions, including key office support personnel, parts and service managers, and technicians.
We Welcome Your Input
The webinar will be one hour followed by half an hour of Q & A. After you register, if you wish, you can e-mail me directly at cc@christinespeaks.com, or, call me at (847) 581-9968. Tell me about your challenges prior to the webinar, and I will be sure to address them in the session. Register now. It's only $95 "per site." That means you can have as many people participate as you wish. All you need is a phone, Internet access and a computer."
There's More:
You will receive high quality educational materials to use after the program, plus a free report on "How to Create a Sales-Service Excellence Culture." No other webinar facilitator offers these value added tools for post-program use.
Who Should Attend
- Product Support Managers
- Parts Managers
- Service Managers
- Key Product Support Personnel
What Members and Industry Experts Have Stated About Christine Corelli's Presentations:
"I was extremely impressed with the quality of your presentation. I have heard many speakers over my 27 years with John Deere Company, but your presentation was one of the BEST I have ever heard." Robert Bardwell, John Deere
"I have seen Christine present at several conferences. Her content is excellent. I expect nothing less from this new webinar." Ron Slee, Industry Expert
"Great presentation! We have worked with many speakers and consultants, but NO ONE has given us the attention that Christine has." Jeff Scott, Bobcat Dealer
"The Marketing Resource Division of Caterpillar was able to identify the talents of Christine Corelli from Day 1. She not only proved her skills as a business speaker, she was able to keep the division's focus on highly emotional issues. Her energy level, positive attitude and common sense approach to everyday business would be an asset to any organization. Her consulting presence was a major influence that led to an action plan for teamwork and internal service excellence that was well received by both employees and management." John H. Kramer, Caterpillar, Inc.
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Refund Policy: For seminar cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation seminar event within the same calendar year. This credit can be applied only to specified seminar events as determined by The AED Foundation.
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