Webinar: The Serve Process
September 24, 2013
10-11:30 a.m. CDT
Presented by Don Buttrey Sales Professional Training™
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Customer service must be more than slogans or mission statements. Awesome customer service happens in every interaction point that the customer experiences with the people in your dealership! In this webinar, Buttrey will help each department in your service organization – from the receptionist to the service manager – to interact skillfully with the customer and excel beyond their expectations! This session will help your company identify and perfect each interaction point or aspect of your customer’s experience.
WHO should attend:
All customer service professionals, receptionists, service managers, finance, parts counter, product managers, sales managers, branch managers, product support, rental coordinators and anyone who interacts with customers.
About the Presenter:
Don Buttrey, Sales Professional Training™, has extensive sales and marketing expertise that he has utilized in a hands-on engineering and manufacturing environment. His broad experience gives him an insightful perspective on the key roles of salespeople and managers. Don works extensively in the equipment industry and understands the needs of dealers. A well-known educator in the equipment industry, Don is a frequently chosen speaker and trainer for various AED programs.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
- Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.
- The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company's webinar site link.
- "AEDNet.org" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event).
- If questions, please contact Ms. Pat Novak at 630-468-5135.
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