Webinar: Parts Management - Tele-selling
October 22, 2013
11a.m.-Noon CDT
Presented by Ron Slee
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A new reality is approaching, by now everyone has been affected by "telemarketing". Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, they want customer service calls. As a result the rules that are set for your telemarketing program should emphasize your wish to have an effective telemarketing program to provide your customer base with high quality customer service. It can be as simple as a word. That word is tele-selling.
Each person has an aura, a reputation in the company or in the market. This presence is a function of many things; knowledge, personality, the quality of voice, the intangibles of attitude. It is the feeling of trust that the customer has in the person on the other end of the telephone. This is a condition that is earned and achieved it is not something that can be mandated.
In telephone selling the customer either has called with the need or you are calling to see if there is a need. Yet now we confront the dilemma. Rarely, if ever, has anybody provided training on tele-selling. This program will provide you with an outline, an approach, to use when selling on the telephone. This program will provide you with a plan, a structure, and with this structure your tele-selling future can get off to a successful start.
About the presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
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- If questions, please contact Ms. Pat Novak at 630-468-5135.
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