Webinar: Customer Satisfaction Process
Now that you have the data, what do you do with it?
September 26, 2013
10-11 a.m. CDT
Presented by Rich Jilek
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So you have a customer satisfaction survey – what’s next? Now you need a clear and accurate sense of what needs to be measured, and analyzed and how to use the data as a strategic weapon to drive your business. Through this webinar you will learn how to take the data from your survey and use it to implement new customer service control measures.
About the Presenter:
Rich Jilek is a veteran of the construction machinery and mining industry. His career spans 35 years with experience in both manufacturing and distribution. Focusing the majority of that time in parts support, customer support, communications and marketing, Rich was instrumental in the development of key, worldwide, customer-focused initiatives. Some of these include: Customer Satisfaction Processes, Dealer Development Evaluations, Component Remanufacturing Programs, Unit Life Cycle Analysis, and Lifetime Customer Value Models.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
- Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.
- The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company's webinar site link.
- "AEDNet.org" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event).
- If questions, please contact Ms. Pat Novak at 630-468-5135.
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