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Webinar: Service Management – Flat Rating/Standard Jobs

December 9, 2014
2-3 p.m. CST
Presented by Ron Slee

Webinar: Service Management – Flat Rating/Standard Jobs
Choose Applicable Price:
AED Members: $95.00
Nonmembers: $145.00

Customers want to know how much the repair work will cost before they approve the job you will perform. We have to provide this important information. In order to do this we must manage our repairs with job codes. We must determine standard jobs and then track them everything time we perform them. Then we can develop a "standard time" which is different than average time. Learn the secrets of flat rating in this very detailed webinar.

The job code structure is where this starts. The manufacturers provide a job code for use with warranty jobs. It is the same logic that dealers must use to manage the repair and maintenance jobs. The code needs to be easy to understand and search out in a file or on a system. Once we have the job codes then the inspections and job structures need to follow the same logic. How to develop the job codes and then utilize them to develop and manage history is a critical element of this webinar.

The determination of the standard time is also misunderstood by most. It is NOT about the average time to perform the job. Learn the perils of assuming all the risk on jobs and how to provide for those risks with standard times. This webinar will be of value to anyone in management who wants to move away from a job shop structure.

About the presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.

*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.

*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.

  1. Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.

  2. The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company's webinar site link.

  3. "" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event).

  4. If you have questions, please contact Ms. Pat Novak at 630-468-5135.

Refund Policy: For cancellations, notice needs to be received at The AED Foundation in writing at least 30 days prior to the event date for refund. If cancellation notice is received less than 30 days prior, credit will be extended to the registrant to attend another AED Foundation event within the same calendar year. This credit can be applied only to specified events as determined by The AED Foundation.

For Questions or feedback Contact Pat Novak at (800) 388-0650 ext 347.