Webinar: Service Management – Shop Floor Scheduling
December 11, 2013
11 a.m.-Noon CST
Presented by Ron Slee
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The customers all want predictable consistent high quality service work. But equally important to them is a completion date for the work you are doing for them. You need to be able to provide a completion date and you need to meet that date. To do that requires very specific activities and deliveries. Parts, labor, supplies, outside purchases all are involved. Learn how to establish and manage shop schedules. To date in most surveys on customer attitudes they indicate that they want "honesty" in the top five. That should tell us that completion dates, which are rarely met is an area that needs a lot of attention.
This webinar leads to the items that are required in developing a schedule that can be met for all customers and internal departments. The typical rationales used to explain away why completion dates are rarely met are exposed and dealt with in a manner that allows acceptance of the need to change approach.
Each day, each technician needs to be given eight hours of labor, but no more than eight hours of labor. This requires each job have work elements that are never more than eight hours in length so that the answer to the question "will you complete everything I gave you to do today?" will be either yes or no. If yes the schedule is intact. If no - that will be dealt with in this webinar.
About the presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
- Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.
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- If questions, please contact Ms. Pat Novak at 630-468-5135.
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