Webinar: Service Management – Standard of Performance
December 11, 2013
2-3 p.m. CST
Presented by Ron Slee
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What does it looks like when it is right? Performance in a service department must maximize efficiency, quality and satisfy customers. The first step to understanding and accepting what needs to be done is to have meaningful, measureable and achievable standards. How to develop your own standards and yet continue to reach for excellence is the theme in this webinar.
Individual employees want to do a good job yet many do not know what doing a good job entails. This is a fundamental requirement of good management, communicating performance expectations and measures to the employees. In this webinar we will cover the fundamentals exposed by Patrick Lencioni in his important book "The Three Signs of a Miserable Job." Anonymity, Irrelevance and Immeasurability are the three symptoms of this disease which leads to the "Sunday Blues."
Each employee can also deliver more than they think they are can yet each is fundamentally lazy. Leadership methods to entice or motivate employees to deliver good performance for coworkers, customers and the company will be discussed in this extremely important webinar.
About the presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
- Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.
- The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company's webinar site link.
- "AEDNet.org" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event).
- If questions, please contact Ms. Pat Novak at 630-468-5135.
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