Webinar: Service Management - Work Order Processing
October 29, 2013
2-3 p.m. CDT
Presented by Ron Slee
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The core function within every Service Department is the work order process. Yet little attention seems to have been given to this most important function. During this webinar we will take you through the complete process from the "Service Request" up to and including the Invoicing of the finished job. The process is not complicated but there are a lot of details which is mishandled will not satisfy either the customer or the dealership.
The only group within a equipment dealership that allows a business to differentiate itself from the competition in the market is the Service Department. Yet the typical dealership leaves the service Department and the dealer business system to establish the methods to be used. This webinar addresses the complete process from labor posting to outside purchases; from ordering parts to returning them; from introducing the structure of the job to the scheduling of work. We will address them all.
The individual elements will be covered in complete detail in further webinars but the basic structure to employ will be detailed in this session. You will be able to return to your work and review how your structure relates to these "Best Practices" and begin the transformation of the department from a place where repairs and maintenance are performed to a productive, high quality, and safe service shop. This is the type of work order process that attracts talented people to work within it and retains customers who use it.
About the presenter:
Ron Slee is the founder of R.J. Slee & Associates, a consulting firm that specializes in dealership operations – celebrating more than 30 years in business in the U.S. Ron also operates Quest Learning Centers, a company that provides training services specializing in product support; and Insight (M&R) Institute, a company that operates and facilitates Dealer Twenty Groups.
WEBINAR REQUIREMENTS
*Registrations cannot be accepted on the day of the Webinar; please register by 5:00PM on the prior day.
*The AED Foundation is not responsible for problems resulting from lack of adherence to the participant requirements below.
IMPORTANT WEBINAR PARTICIPANT REGISTRATION REQUIREMENTS
- Registrants must submit a live, correct and unblocked email address to The AED Foundation. Access instructions and all other information and materials for the Webinar will be sent to this email address and this email address only.
- The owner of the submitted email address is responsible for distribution of all Webinar access information, and all other information and materials, to any and all parties who will participate at that company's webinar site link.
- "AEDNet.org" must be allowed through all spam blockers (please check with your IT technician prior to the webinar event).
- If questions, please contact Ms. Pat Novak at 630-468-5135.
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