2021 Leadership Conference Session Descriptions

Tuesday, August 17 | 9:00 am – 10:15 am
2021 and Beyond: The Future of Leadership
Scott Lesnick

The world has changed professionally and personally. Not since 9/11 have we been challenged to change how we live, work, and socialize. This keynote will discuss how we can better work through the many facets of change as it relates to the future of leadership. Learn the tools that will be required to lead staff and teams in our new world and create a strong workplace culture for years to come.

Topics include:

  • A look into the future as we identify the 7 most powerful actions we can take to improve employee engagement, workplace culture, grow communication, and cooperation with all generations
  • Demonstrate a greater ability to successfully lead through and navigate change
  • Engage change management skills, better communication skills and a stronger, more flexible staff/team
  • Increase employee retention, inclusion and attract new candidates
  • Improve employee/management engagement of each generation and cultures


Tuesday, August 17 | 10:30 am – 11:30 am
The Politics, Powers, and Pitfalls of Not Being in Charge
Eric J. Johnson, J.D.

Organizations have long invested in “top-down” leadership training for the highest-ranking members of the team, but miss a critical opportunity to cultivate leadership at all levels. Most individuals are tasked with leading in some capacity while simultaneously answering to the leaders who outrank them. This session will explore how to navigate the politics of leadership when you aren’t the “boss,” the critical skill of distinguishing between power and authority to avoid common pitfalls, and how to make your mark and be persuasive even when you are carrying out the visions and decisions of those above you.


Tuesday, August 17 | 11:35 am – 12:35 pm
Priorities vs. Productivity: Leadership Communication for Cross-Generational Team-Building
Jesyca Hope
Hope Communications

The concept of productivity changed the workforce, and for some time, it was for the better. But the world has changed and workers with it. As Generation Z adds their unique aesthetic to your world, this session will help leaders assess the needs of multi-generational teams and how definitions of productivity might be a hindrance to your success.

Content includes:

  • The new impact of formerly “non-work” issues and the systems needed to navigate them
  • Resiliency, reinvention and re-engagement with your brand and product
  • Accessing accountability: achieve mutual understanding of success with your team at any stage of life


Tuesday, August 17 | 1:30 pm – 2:40 pm
Values Leadership: A Collaborative Session
Moderated by Chief Craig Haigh

Values identify who we are and what is important to us. Values-based leadership is the idea that leaders should draw upon their own and others’ values—including those established for your dealership— for direction and motivation. Do you lead by your values?

In this collaborative session, attendees will determine their own personal set of values and then work with each other to learn how to find shared values that their teams can use as a foundation in which to build and operate.


Tuesday, August 17 | 2:45 pm – 3:45 pm
Managing Conflicting Personalities: Employees, Customers, and More!
Sara Hey
Bob Clements International

Have you ever thought to yourself, “Running a business would be easy if I didn’t have to deal with people?” Whether you like it or not, working with and leading other people is part of the job, so how do you grow and manage employees who don’t see things the way you do?

This session will share how understanding personalities and learning styles will make a world of difference in your life and dealership as well as specific strategies that you will be able to take back to your dealership in order to better lead your team.


Tuesday, August 17 | 4:00 pm – 5:00 pm
Relationships Matter
Chief Craig Haigh
Haigh Solutions, LLC

Effective organizations are based on effective relationships and these relationships must be based on trust.  Team members need to trust their leaders.  They also need to know that their leaders are problem solvers who can be trusted to do the right thing. Trust (or mistrust) is built based on relationships.

In this session, Chief Haigh will discuss:

  • Becoming the trusted leader
  • We all report to someone…
  • The role of political capital
  • No “end runs”
  • The “First Call Rule” for great labor/management relations

In business or emergency services, the key to ultimate success is relationships. Attend this session and learn ways to build relationships that will help your company thrive.

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