2022 Summit Product Support Track

Return to Summit Homepage  Speaker Bios  Register Now!

Growing Your Own Solution to the Technician Shortage
Bill Mayes
Machinery Advisors Consortium

Technicians are impossible to find, let alone qualified techs. Demand is growing and supply is shrinking.  And, the average technician age is closer to retirement that to being a newbie.

It is time to control your own destiny. Attend this session and find out how other dealers are addressing this shortage by growing their future technical workforce in-house.

Managing Parts in the New Economy
Bill Mayes
Machinery Advisors Consortium

The world has reopened, and business is booming.  But supply chain problems that began before the pandemic have continued to grow so that our previous methods of managing parts availability are no longer viable. In this session, attendees will learn what can be done to keep the doors open and provide needed parts to their internal and external customers.

Good to Great Dealership Flywheel, Part I: Are You Tracking the Right Performance Metrics?
George Russell
Machinery Advisors Consortium

What does it take to make an equipment dealership not just good, but great? It starts with tracking the right metrics. Learn the “Vital Few” metrics that define peak performance in each department and how to use them. The Dealership Flywheel defines the elements that must work together to propel an equipment dealership from good to GREAT.

Good to Great Dealership Flywheel, Part II: Are You Creating a Customer-Centric Culture?
George Russell
Machinery Advisors Consortium

To achieve a sustainable business, dealership leaders must coach and create a customer-centric culture. In this follow-up and interactive session, we’ll share actionable strategies for how to take your dealership’s performance to a whole new level. This session will review key processes that leverage technology, and the leadership responsibility to create a culture of performance to achieve repeat customers, high return on assets, and more.